Quality Assurance overview
We are committed to protecting the integrity of its qualifications, assessments and standards of practice. As part of the effort to achieve this aim, the Quality Assurance team carries out a number of audits each year of our registered centres. The team is also responsible for investigating and resolving any concerns regarding centre malpractice or compliance with the CIEH Procedure Manual.
The Quality Assurance Manager leads any investigations regarding malpractice or compliance and oversees the audit function. Audit visits, report writing and reviews of self-assessments are carried out by a dedicated team of auditors who are field based. The auditors have extensive experience of all aspects of CIEH qualifications and training provision and have worked for us for a number of years.
Our audit programme is primarily conducted through self-assessment, the main format being the Centre Self-assessment Audit (CSAA). For most centres, a self-assessment audit alone is sufficient to ensure the expected standards of practice are met. If you have been selected for a self-assessment audit, you will receive notification by email with detailed instructions.
Some centres selected for self-assessment will require a more in-depth visit from an auditor. Depending on the result of the self-assessment, this visit may take the form of a general audit of training deliver or a more focused observation of a centre’s examination or administrative procedures. However, a centre may be subject to any form of audit, at any time, if required by the Quality Assurance Manager.
Following all audits, centre’s will receive an audit report, which will summarise the auditor’s findings, as well as producing requirements and recommendations on how a centre might improve its operation.
Malpractice and complaints
A further aspect of the Quality Assurance team’s function is to respond and act upon reports of poor service or incidents of malpractice. Investigation into a centre’s or trainer’s operation is overseen by the Quality Assurance Manager. If deemed necessary following an investigation, a centre may be subject to an audit as part of the Quality Assurance effort to resolve identified problems.
In certain circumstances centres may be instructed to carry out their own internal malpractice investigations, or they may wish to independently report any incidents of malpractice or poor administration direct to the Quality Assurance Manager. In these instances, the Centre Malpractice/Maladministration Report, found below, may be used.
Centre Malpractice/Maladministration Report
For further information please refer to the ‘Procedure for suspected malpractice or maladministration’ and ‘Procedure for complaints’ in the CIEH Procedure Manual.
If any individual holds information relating to malpractice committed by a centre or trainer and wishes to make a confidential disclosure to CIEH, our Whistleblower Policy provides support and guidance. Whistleblowing is defined as a confidential disclosure relating to malpractice, often against a person’s employer, and is considered distinct from complaints, appeals and employment disputes. Disclosures can be made by any person, including trainers, candidates, centre staff and centre clients. The form can be found below.