Your Voice @ CIEH

Your VoiceGot a great idea, suggestion, feedback or criticism for us? Tell us here.

We want to ensure your voice is heard and is at the heart of our decision process.

We want to improve your everyday training experiences, build a better service around you, your awarding organisation.

Get your voice heard

Get your voice heard and make us your awarding organisation. Tell us your thoughts about us here.

If you need help with any training matter, please do not hesitate to contact our Customer Services (T: UK 0207 827 5800 E: as we will not be able to answer your query here.

2016 so far

You asked for revised Level 3 Food Safety training materials.
In February 2016 we updated the Level 3 Food Safety training products to reflect the new regulations as requested.

You asked for greater flexibility with the online shop regarding deliveries.
In March 2016 based on feedback we have enabled you to set your own delivery address for online shop orders.

In 2015 we heard your voice and responded

You said you wanted a facility to order training products online and out of office hours.
We developed our Online Shop where you can purchase training materials 24/7 at discounted prices.

Main Centre contacts wanted a way to track, access and print results online.
We developed MyCentre, available via MyCIEH for free, which enables you to track the progress of exams, access and print results.

For more information on MyCentre please visit this introductory page.

You asked for support materials to promote your courses online.
We developed free social media Jpegs and amendable pdfs to help you promote your registered qualifications across all online platforms.

You wanted our Trainer and Centre Agreements to be extended.
We extended the duration of the agreements from one year to two.

You wanted a simpler method of assessment for Level 3 HACCP qualifications.
We have changed the method of assessing the CIEH Level 3 Award in HACCP in Catering and HACCP for Food Manufacturing. We also reduced the required number of guided learning hours.

Learners will no longer be assessed by assignment but will now, instead, sit an examination comprising 45 multiple choice questions to be completed in 90 minutes.

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